What shipping costs
Shipping is calculated at checkout, based on what you order and where it's going. You'll see the exact cost before you pay.
How fast it ships
- In stock: ships from our shop as soon as it's packed.
- Out of stock: if something's on backorder we'll tell you and give you a real ETA.
- Hand-crafted: longer — see below.
- Transit: UPS Ground once it leaves us.
Orders don't ship or deliver on weekends or holidays. If we're buried and your order is going to be late, we'll email or call you rather than leave you guessing.
Hand-crafted items and packages
Predicting exact completion times is hard, because packages differ enormously in complexity. A $20K package might need 16 hours of work; a $3K package might need 3. With more than 50 packages moving through the shop at once, an instant precise date isn't something we can honestly give you.
If an immediate turnaround is your top priority, a shop like ours may not be the right fit. We know the wait is a lot to ask. We also think the result earns it.
Signature required
We require an adult signature on everything we ship, so your package doesn't go missing off a porch. We can make exceptions — call us before you order.
Tracking
You'll get a shipment confirmation email with your tracking number as soon as your order ships. The number goes active within 24 hours.
P.O. boxes and APO/FPO
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Hawaii and Alaska
You already know shipping isn't the same out there. We want to help anyway — contact our team and we'll get you an accurate quote for your items.
International
Contact us for a shipping quote. Send us a list of the items and your complete address.
We're not responsible for customs charges or taxes on your order. Any fees applied during or after shipping — tariffs, duties, taxes — are the customer's responsibility.
Shipping damage
We pack your items carefully. Carriers aren't always as gentle as we'd like. If something arrives damaged, or goes missing in transit, tell us immediately and we'll work with you to file a claim and get you what you ordered in the condition you expected.
Save all packaging materials and the damaged goods — that's the evidence the claim depends on.
Returns
Changed your mind, or something isn't right? See our Return Policy for how returns, refunds, and exchanges work.
Questions
Not answered here? Call (615) 610-1413, Monday to Friday, 9am–6pm CT, or email sales@soundsgoodstereo.com.
