Return Policy

Returns

If something isn't right, you have 60 days from the day you receive it to send it back. We'll refund it, credit it, or exchange it — your call.

How it works

1. Tell us. Email sales@soundsgoodstereo.com or send us a message with your order number and what you're sending back. We'll issue you a Return Merchandise Authorization (RMA) number.
2. We email you a prepaid return label. No trips to the counter to buy postage — we send the label to you. The cost of that label is deducted from your refund.
3. Pack it and drop it off. Put the item back in its original packaging, stick the label on, and hand it to UPS or drop it at a UPS location.
4. We process it. We inspect it when it arrives, then process your refund, credit, or exchange.

What we accept

Returns postmarked within 60 days of the date you received the item. The item needs to come back complete and unused, in its original packaging, with everything it shipped with.

If it comes back incomplete, used, or damaged, a restocking fee of up to 20% may apply. We scale that fee to the actual condition of the item — a missing box is not the same as a used product — and we may decline a return outright if the item can't be resold.

Shipping costs

Shipping costs are not refundable, in either direction.

• If your order shipped free, our actual cost to ship it to you is deducted from your refund.
• The prepaid return label we send you is also deducted from your refund.

You'll see both amounts itemized when your refund is processed — no surprises.

What we can't take back

• Commissioned one-off builds and special orders that aren't listed on our website. Catalog products are returnable — including our custom-cut parts.
• Items with serial numbers that don't match what we shipped you.
• Anything damaged by installation, mishandling, water, or physical impact.
• Speakers or subwoofers with burned voice coils.
• Open-box and overstock products.
• Items damaged in return transit because they weren't packed properly.
• Items missing parts or original packaging.

Refunds

Once your return arrives, we inspect it and process it within 2–7 business days. From there it usually takes another 4–7 business days for the money to reach you, depending on your bank or card issuer. We'll email you when it's processed.

Warranty

Everything we build carries a one-year warranty against defects in workmanship. That's separate from returns — if something fails, get in touch and we'll sort it out.

Shipping

For delivery times, tracking, and damage claims, see our Shipping and Delivery page.

Questions

Not covered here? Call (615) 610-1413, Monday to Friday, 9am–6pm CST, or email sales@soundsgoodstereo.com.