Fired off a quick email about the kicker keylock I recently purchased for my 4 8 inch subs base on seeing it in action in my buddies truck. I was blown away with how much bass roll off it fixed on a B&O stock system. Well after that I had to order one. Shipping was faster than expected and I was ready to aggravate the neighbors so I hooked it up! Well after hookup it just seemed off, so I looked up the wiring diagram and specs on kickers website. Everything was hooked up properly and still seemed off. Fired off a quick email thinking it was a waste of time dealing with a customer service rep. You guys know how it goes. I couldn’t have been more wrong. Not only was I responded to within the hour, but by an actual person. Shout out to Don! Not only did he help me troubleshoot but he sent me a brand new keylock and return label immediately! You sir are the example of customer service. You will have a returning customer based on Don’s commitment to customer care.